planning and metrics vs presence

I was once running through Rome, looking forward to see Saint Peter’s square for the first time. I had drafted my route carefully the night before, woke up early to avoid crowds, and made sure I had the gadgets perfectly configured to guide me. Being my first time in the city, I had my eyes glued to the screen. I ended up running past the street where I was supposed to turn. I was so focused on my instruments I had missed an amazing view:


(picture taken once I realized my mistake and head back – click to enlarge)

Often in corporate operations, we are taught to follow a preconceived plan and keep an eye on the metrics. But more often than not, there is no substitute to raising our heads and be sensitive to what is happening around us. We could miss a great view, a magnificent opportunity, or what is worse, a life changing threat.

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